Published in ConversationalAI·Feb 27The art of being hospitableConversational AI in the travel & hospitality industry — Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. …Conversational Ai10 min readConversational Ai10 min read
Published in ConversationalAI·Dec 6, 2022The Future of Conversational AITrends and predictions from the experts — As 2022 comes to a close, I had the opportunity to ask leaders in the conversational AI space for their opinions on the biggest trends of 2022 and predictions for 2023. The experts included: Alan Nichol, Co-founder / CTO, Rasa Andrei Papancea, Co-founder / CEO, NLX Angie Talley, Practice Manager…Conversational Ai20 min readConversational Ai20 min read
Published in ConversationalAI·Oct 20, 20222023 Conversational AI EventsLooking for conversational AI events? Below is a list of conferences in the Conversational AI space for 2023. The events cover conversational AI, chatbots, voice assistants, natural language processing, and related technologies. If you would like to suggest an event, please fill out the event suggestion form. Looking for 2022 conferences? …Conversational Ai2 min readConversational Ai2 min read
May 30, 2022Highlights from the World Chatbot SummitI recently had the opportunity to speak at Luxatia’s World Chatbot Summit in Berlin about “Best Practices in Conversational AI.” It was an intimate conference featuring leaders and decision makers from enterprise brands and ecosystem players including Accenture, Audiocodes, AWS, AstraZeneca, Booking.com, …Conversational Ai5 min readConversational Ai5 min read
Apr 21, 2022Insights from the World AI Cannes FestivalI was fortunate to be invited to speak about “The Best Practices in Conversational AI” at the World AI Cannes Festival last week. …Conversational Ai6 min readConversational Ai6 min read
Published in ConversationalAI·Apr 4, 2022Conversational AI in Travel & HospitalityThe art of being hospitable — Conversational AI, chatbots, and voice assistants, are widely used across the Travel and Hospitality industry. I had the opportunity to chat with a panel of experts to learn more about how brands are leveraging these solutions. The panel included: Alan Kiernan, CTO, Parly.ai by Cation Consulting Andrei Papancea, CEO, Co-founder…Conversational Ai9 min readConversational Ai9 min read
Published in ConversationalAI·Mar 1, 2022Banking on BotsThe path to a better customer experience — Conversational AI, including chatbots and voice assistants, are a key component to customer experience within financial institutions. I had the opportunity to chat with three experts building conversational AI solutions for financial services to learn more about how banks are incorporating these solutions. The panel included: Cathal McGloin, CEO, ServisBOTConversational Ai9 min readConversational Ai9 min read
Published in ConversationalAI·Feb 18, 2022Conversational AI Events 2022Looking for events focused on chatbots, voice assistants, and conversational AI? — Here is a list of conferences in the Conversational AI space for 2022. If you would like to suggest an event, please fill out the event suggestion form. Looking for 2023 conferences? Check out 2023 Conversational AI Events. March European Chatbot & Conversational AI Summit Mar 1–2, 2022 Virtual Voice of…Conversational Ai2 min readConversational Ai2 min read
Published in ConversationalAI·Dec 14, 2021The Future of Conversational AIPredictions from the experts — The Conversational AI space has made great strides in the underlying technologies, use cases, and adoption. We are moving past the days of basic question and answer experiences and simple decision trees. Chatbots, voice assistants, and Interactive Voice Response (IVR) solutions have advanced to incorporate sophisticated Natural Language Understanding (NLU)…Conversational Ai15 min readConversational Ai15 min read
Published in ConversationalAI·Aug 3, 2021Best Practices in Conversational AIConversational AI is the natural evolution of Human Computer Interaction I am a strong believer in Conversational AI. If you recall all the videos of two-year-olds swiping on the iPhone or iPad, the same thing is happening with devices like Alexa — kids already know how to interact. Building conversational interfaces can be challenging given the free-form nature of communication…Chatbots17 min readChatbots17 min read
