Conversational AI is the natural evolution of Human Computer Interaction

I am a strong believer in Conversational AI. If you recall all the videos of two-year-olds swiping on the iPhone or iPad, the same thing is happening with devices like Alexa — kids already know how to interact.

Building conversational interfaces can be challenging given the free-form nature of communication, and the unstructured data. Users can say, or send, whatever they like. It is difficult to know all the things a user may say, or how they may say them. …

Chatbots and voice assistants are prevalent throughout the healthcare industry.

Hospitals, insurance agencies, and healthcare providers are using chatbots for patient onboarding, symptom checking, appointment scheduling, telemedicine, and more. Covid-19 has further increased the demand for conversational AI solutions as patients search for more information about the virus, and social distancing and shelter-in-place orders apply.

I had the pleasure to discuss chatbots in healthcare with three leaders in the chatbot industry.

The panel included:

Why chatbots?

There are a wide variety of use cases for…

As the community starts to emerge from shelter-in-place, here are a list of events in the Conversational AI, Chatbot, and Voice Assistant space.

If you have any suggestions on events to add, please fill out the event form.


VentureBeat Transform
July 12–16, 2021

Chatbot Summit
July 14–15, 2021

Alexa Live
July 21, 2021


Ai4 2021
Aug 17–19, 2021

The Voice of Healthcare Summit
Aug 19, 2021


AI & Big Data Expo
Sept 6–7, 2021
London, England

Re-Work Deep Learning Summit
Sept 22–23, 2021

The AI Summit
Sept 22–23, 2021
London, England


Shift/CX Chatbots and…

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Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies.

We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions.

The panel included:

Why build a chatbot or IVR?

Customers expect great customer service. At the same time, enterprises struggle with the costs and resources necessary to provide high-quality, highly available…

As 2020 comes to a close, leading experts in Chatbots and Voice Assistants weigh in on the biggest trends we have seen as well as predictions for next year.

The experts include:

Financial institutions are developing some of the most compelling, advanced, conversational experiences — for both informational and transaction purposes. As Covid-19 has made it more challenging to bank in person, the need for digital assistants has increased.

I recently had the opportunity to chat with three leaders building chatbots for financial services.

The panel included:

Why chatbots?

Chatbots are not just for reducing costs. Many enterprises, including financial institutions, employ chatbots to provide a better, more…

Voice Assistants continue to be a hot area in conversational interfaces. Voice is the natural way humans interact. If you recall all the videos of two-year-olds swiping on iPhones and iPads, the same thing is happening with devices like Alexa and Google Nest Home — kids already know how to interact. As the Covid-19 pandemic continues, the need for hands-free interactions is growing.

I had the pleasure to speak with three experts who offered interesting insights and advice in the voice assistant space.

The panel included:

Customer service is one of the key use cases for automated chatbots. Enterprises are moving more to automated solutions, not just for reducing costs, but for providing better customer experiences.

I had the pleasure to speak with three experts in customer service chatbots who provided valuable insights and tips for building automated digital assistants.

The panel included:

  • Loren Lacy, Group Product Manager, Conversational AI Digital Platforms, Intuit
  • Michael Haisten, Principal Consultant, Intelligent Self Service Solutions, Jacada
  • Mira Lynn, Manager, Conversational AI, GoDaddy

Why build a chatbot?

Chatbots can be an integral component to customer service strategy. The panelists highlighted the efficiencies of automated…

We are in unprecedented times — a global pandemic is affecting all aspects of our daily lives.

As people and businesses embrace social distancing, there is a growing need to interact where people can no longer be present, or fewer people may be present, given layoffs, social distancing, and shelter-in-place rules.

At Dashbot, we are seeing, firsthand, an increased interest in chatbots from enterprises looking to provide customer support and services to consumers.

At the same time, we are seeing quite a bit of Coronavirus related messages from end-users to chatbots.

We examined the past few months of data sent…

Arte Merritt

Chatbot, Voice Assistant, and AI Entrepreneur; Conversational AI partnerships at AWS; Former CEO/Co-founder Dashbot

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