Conversational AI is the natural evolution of Human Computer Interaction

I am a strong believer in Conversational AI. If you recall all the videos of two-year-olds swiping on the iPhone or iPad, the same thing is happening with devices like Alexa — kids already know how to interact.

Building conversational interfaces can be challenging given the free-form nature of communication…


Chatbots and voice assistants are prevalent throughout the healthcare industry.

Hospitals, insurance agencies, and healthcare providers are using chatbots for patient onboarding, symptom checking, appointment scheduling, telemedicine, and more. …


As the community starts to emerge from shelter-in-place, here are a list of events in the Conversational AI, Chatbot, and Voice Assistant space.

If you have any suggestions on events to add, please fill out the event form.

July

VentureBeat Transform
July 12–16, 2021
Online

Chatbot Summit
July 14–15, 2021
Online


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Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies.

We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for…


As 2020 comes to a close, leading experts in Chatbots and Voice Assistants weigh in on the biggest trends we have seen as well as predictions for next year.

The experts include:


Financial institutions are developing some of the most compelling, advanced, conversational experiences — for both informational and transaction purposes. As Covid-19 has made it more challenging to bank in person, the need for digital assistants has increased.

I recently had the opportunity to chat with three leaders building chatbots for…


Voice Assistants continue to be a hot area in conversational interfaces. Voice is the natural way humans interact. If you recall all the videos of two-year-olds swiping on iPhones and iPads, the same thing is happening with devices like Alexa and Google Nest Home — kids already know how to…


Customer service is one of the key use cases for automated chatbots. Enterprises are moving more to automated solutions, not just for reducing costs, but for providing better customer experiences.

I had the pleasure to speak with three experts in customer service chatbots who provided valuable insights and tips for…


We are in unprecedented times — a global pandemic is affecting all aspects of our daily lives.

As people and businesses embrace social distancing, there is a growing need to interact where people can no longer be present, or fewer people may be present, given layoffs, social distancing, and shelter-in-place…

Arte Merritt

Chatbot, Voice Assistant, and AI Entrepreneur; Conversational AI partnerships at AWS; Former CEO/Co-founder Dashbot

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