Customer service chatbots — what do enterprises and consumers think?

Enterprise customer service chatbots are on the rise

Why build a chatbot for customer service?

Common use-cases

What is important in a chatbot

What about consumers?

What do consumers like about chatbots?

What do consumers see as areas for improvement?

Conclusions

About Dashbot

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store