How Intuit is using Dashbot Analytics to Improve Customer Service Chatbots. — Dashbot

Natural Language is the Future

  • Help users understand what features are available, how to use them, and how to troubleshoot issues, if needed.
  • Help users understand their financial standing by providing instant access to any question they have about their money or taxes.
  • Answer general tax and business questions for which users often search.

Conversational interfaces require specialized analytics

Improving NLP Response Effectiveness

Handling Fallbacks Gracefully

User Satisfaction is Important

About Intuit

About Dashbot

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Chatbot, Voice Assistant, and AI Entrepreneur; Conversational AI partnerships at AWS; Former CEO/Co-founder Dashbot

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Arte Merritt

Chatbot, Voice Assistant, and AI Entrepreneur; Conversational AI partnerships at AWS; Former CEO/Co-founder Dashbot