Conversational AI in the travel & hospitality industry — Conversational AI chatbots, voice assistants, and interactive voice response (IVR) systems are used widely in the Travel and Hospitality industry. For travelers, they can provide a better customer experience prior to, during, and after a journey. …

Trends and predictions from the experts — As 2022 comes to a close, I had the opportunity to ask leaders in the conversational AI space for their opinions on the biggest trends of 2022 and predictions for 2023. The experts included: Alan Nichol, Co-founder / CTO, Rasa Andrei Papancea, Co-founder / CEO, NLX Angie Talley, Practice Manager…

Looking for conversational AI events? Below is a list of conferences in the Conversational AI space for 2023. The events cover conversational AI, chatbots, voice assistants, natural language processing, and related technologies. If you would like to suggest an event, please fill out the event suggestion form. Looking for 2022 conferences? Check out 2022 Conversational…

I recently had the opportunity to speak at Luxatia’s World Chatbot Summit in Berlin about “Best Practices in Conversational AI.” It was an intimate conference featuring leaders and decision makers from enterprise brands and ecosystem players including Accenture, Audiocodes, AWS, AstraZeneca, Booking.com, CM, Conversation Design Institute, Deutsche Telecom, ING, Nestle…

I was fortunate to be invited to speak about “The Best Practices in Conversational AI” at the World AI Cannes Festival last week. …

The art of being hospitable — Conversational AI, chatbots, and voice assistants, are widely used across the Travel and Hospitality industry. I had the opportunity to chat with a panel of experts to learn more about how brands are leveraging these solutions. The panel included: Alan Kiernan, CTO, Parly.ai by Cation Consulting Andrei Papancea, CEO, Co-founder…

The path to a better customer experience — Conversational AI, including chatbots and voice assistants, are a key component to customer experience within financial institutions. I had the opportunity to chat with three experts building conversational AI solutions for financial services to learn more about how banks are incorporating these solutions. The panel included: Cathal McGloin, CEO, ServisBOT

Looking for events focused on chatbots, voice assistants, and conversational AI? — Here is a list of conferences in the Conversational AI space for 2022. If you would like to suggest an event, please fill out the event suggestion form. Looking for 2023 conferences? Check out 2023 Conversational AI Events. March European Chatbot & Conversational AI Summit Mar 1–2, 2022 Virtual Voice of…

Predictions from the experts — The Conversational AI space has made great strides in the underlying technologies, use cases, and adoption. We are moving past the days of basic question and answer experiences and simple decision trees. Chatbots, voice assistants, and Interactive Voice Response (IVR) solutions have advanced to incorporate sophisticated Natural Language Understanding (NLU)…